The Skyy-Fi Value Proposition

Skyy-Fi provides complete end-to-end set of services to support and enhance its client’s ISP business operation. The spectrum of service offering includes:

Professional Hardware Installation & Deployment: The Skyy-Fi installation team will survey your location and design a detailed installation plan to provide your site with the best possible wireless coverage. Our goal when designing a deployment plan is to provide the maximum WiFi coverage area while ensuring our equipment blends in with the natural backdrop of the location itself. After creating a deployment plan our install team will get to work, not only in deploying the wireless equipment, but also in doing wireless surveys to ensure that all areas receive wireless coverage.

Tiered Technical Support: Skyy-Fi provides single-tier or two-tier options with professional technical staff to answer telephone calls and e-mails. Based on its client’s requirements, Skyy-Fi has proven competencies in managing client’s technical queries by providing prescribed first-tier support or escalating second-tier calls to in-house staff and extend second-level support to achieve a single call resolution of the client’s requests.

24x7x365 Customer Service: Skyy-Fi handles customer service related functions for its Hospitality clients guests, including guest sign up, password changes, account questions, etc.

Single call issue resolution commitment: Entire customer support staff is well trained and armed with decision-making powers to ensure quickest resolutions.

System Monitoring for Hospitality Properties: Skyy-Fi offers the additional service of network monitoring and performance tuning and reporting.

Skyy-Fi provides immediate toll-free guest support 24 hours a day, trouble ticketing system with reporting, and guest call tracking.